Guardivia

Outcome-led solution

Managed NOC

Managed NOC is Guardivia's operational service in which the QoS Engineering Team monitors, operates, tunes and supports Guardivia platforms in the customer's network under agreed SLAs.

The challenge

  • Skilled signaling and security staff are scarce
  • Rules and thresholds drift without continuous tuning
  • Incidents need vendor-level knowledge immediately

What does Guardivia's Managed NOC include?

Guardivia's Managed NOC provides continuous monitoring, incident classification and escalation, root-cause analysis and corrective-action reporting, patch and release management, rule and threshold tuning under the AI-governance process, and periodic performance reviews for Guardivia platforms, with 24/7 coverage where contracted and measurable response and resolution targets agreed per contract.

Last reviewed 2026-09-12 by the Guardivia QoS Engineering Team. Product facts on this page describe current capabilities; items marked “where supported”, “optional”, “integration” or “consultancy” are confirmed per deployment.

Solution flow

Derived from this solution
  1. 01
    MonitorPlatform, service and traffic KPIs with alarm escalation.
  2. 02
    OperateRule, registry and threshold management with human confirmation of AI recommendations.
  3. 03
    SupportDirect access to the engineers who build the platform; SLA-backed response and resolution.
The complete approach and product responsibilities remain listed below.

Approach

How Guardivia addresses it

  1. 01

    Monitor

    Platform, service and traffic KPIs with alarm escalation.

  2. 02

    Operate

    Rule, registry and threshold management with human confirmation of AI recommendations.

    Guardivia SMS Signaling and ESME Gateway Firewall →
  3. 03

    Support

    Direct access to the engineers who build the platform; SLA-backed response and resolution.

Outcomes

  • Operational continuity without hiring specialist teams
  • Direct accountability under SLA
  • Continuous improvement of detection and delivery

Products involved

FAQ

Questions about this solution

Are uptime or response times guaranteed?

Response, resolution and availability targets are defined and measured in each contract. Guardivia does not publish generic guarantees on this website.

See it running on your traffic profile.

Talk to the engineers who build the platform. Demos use your protocols, your integration points and your policy questions.

Request a DemoTalk to a Telecom Expert